Refund Policy

You may return most new, unopened items within 30 days of delivery for a full refund (-20% restocking fee). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If a return is due to an error please send along photos and we will promptly work to either refund your order or send you the correct product. Your choice. 

You should expect to receive your refund within 3-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Note: you can speed up this process by sending us the tracking number of the return package.

We refund based on your product total, as seen on your store invoice. You have a choice between: 
​Cash refund: your purchase total minus 20% restocking fee (to cover transaction fees, processing, and handling)
​Store credit: full credit of your product total credited to your account
​You are responsible for shipping costs for return items. If the return is a result of our error we will cover the costs of shipping and handling. 

​​To receive your refund please send your return package to the below address. To speed up your return processing send us the tracking number once it has been shipped. Otherwise we will process your refund upon receiving the package. 

​​Return Address:
​​​CORE Landscape Products
​2750 Cumberland Rd
​Courtenay, BC
​V9N 9P1
Ph: 250.871.8640

If you need to return an item, please contact us here with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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